Travel Agent / Consultant

Role Description :

We are seeking a dynamic and detail-oriented Tourism and Travel Consultant to assist clients in planning and organizing their travel itineraries. The ideal candidate will have a deep knowledge of travel destinations, excellent communication skills, and a commitment to providing exceptional service.

The role requires proactive problem-solving, strategic planning, and collaboration with internal and external teams to enhance overall efficiency.

Qualifications

• Experience required minimum 2-3 years in this industry 

• Graduate in any stream + Tourism / IATA degree preferred but not mandatory 

• Proficiency in client relationship management and effective communication

• Knowledge of travel and tourism industry trends, logistics, and itinerary planning

• Knowledge of OTA systems like TBO/Otilla/ Rezlive/Expedia/Amadeus etc 

• Knowledge of destinations. Having certifications for the same is an added bonus.

• Experience with team collaboration, vendor management, and customer service excellence

• Attention to detail, problem-solving skills, and the ability to manage multiple projects simultaneously

• Familiarity with travel industry networks is preferred

• ⁠Proficiency in MS Excel, email communication, and reporting

Key Responsibilities

Travel Operations

• Manage complete travel operations for FIT, group, and corporate clients

• Design and execute customized travel itineraries

• Coordinate with hotels, transport providers, DMCs, and other vendors

• Ensure smooth execution of bookings and on-ground travel services

• Handle domestic and international air ticket bookings

• Issue, reissue, cancel, and refund tickets in accordance with airline rules

• Liaise with airlines and consolidators for confirmations and escalations

•Prepare and verify travel documents including tickets, vouchers, invoices, and itineraries

•Coordinate with finance for billing, collections, and refunds

Job Types: Full-time, Permanent

Location - Malad