Vision Plus Software Support Cum Tester

Vision Plus Testing & Support

Experience: 2 - 5 years

Location: Mumbai

*Looking for someone who has experience only in Cards and Payment in Bfsi/Banking Industry.

Skills: VisionPlus Knowledge Mandatory

Roles & Responsibilities:

 Working on vision plus Mainframe system (CMS, FAS, LMS, FRAUD)

 Triaging user tickets and incidents, providing initial support, and escalating complex issues.

 Providing quick fixes and workarounds for known issues and documented problems.

 Assisting with basic configuration changes within VisionPLUS.

 Responding to user inquiries and providing technical assistance for the VisionPlus system.

 Troubleshooting and resolving user-reported issues.

 Ensuring timely and effective resolution of user support requests.

 Developing and executing test plans for VisionPlus applications.

 Prepared RTM, DSR, WSR, Test closure report.

 Analyzing test results and identifying defects in the software.

 Collaborating with developers to resolve issues and improve software performance.

 Documenting test cases, results and defects.