Walk-in Drive Relationship Officer – Gold Loan

Job Responsibilities:

Financial Responsibilities:

·      Achieve monthly and quarterly targets for gold loan disbursement and portfolio growth.

·      Cross-sell insurance, savings accounts, and other financial products to gold loan customers.

·      Monitor repayments and minimize delinquencies by ensuring timely collections.

·      Assist in cash handling and safe documentation during gold loan processing (if required).

·      Support the branch in enhancing profitability through quality sourcing and customer retention

Non-financial Responsibilities:

·      Conduct field visits and community outreach to source gold loan customers.

·      Verify gold and KYC documents, ensure accurate data entry and loan application processing.

·      Provide clear communication to customers on interest rates, terms, and repayment schedules.

·      Maintain regular follow-ups with customers for renewals, top-ups, and feedback.

·      Ensure a high level of customer satisfaction through responsive and transparent service.

·      Assist in maintaining branch hygiene, proper storage of pledged gold, and accurate record-keeping.

·      Coordinate with valuation personnel and back-office teams for seamless loan disbursal