Customer Care Executive

Job Title: Customer Care Executive

Department: Customer Support / Operations

Location: Mira Road East (Nearby Station)

Reporting To: Customer Support Team Leader

Job Summary:

We are seeking a proactive and customer-focused Customer Care Executive to join our fintech support team. The ideal candidate will assist users with digital payment issues, transaction queries, wallet concerns, and other fintech-related services. This role demands excellent problem-solving skills, attention to detail, good Communication Skills and Computer knowledge.

Key Responsibilities:

• Handle customer interactions via calls, emails for fintech services like UPI, wallet, recharges, bill payments, and account verifications.
• Assist customers in resolving transaction failures, refund status, wallet load issues, and app-related concerns.
• Log and track customer queries in CRM systems, ensuring timely resolution.
• Educate customers about new features, security guidelines, and responsible digital finance usage.
• Maintain compliance with RBI and KYC norms during customer interactions.
• Ensure high levels of customer satisfaction by providing accurate, consistent, and timely information.

Key Skills & Competencies:

• Good communication skills (Hindi & English; additional regional languages are a plus).
• Basic knowledge of digital payments, UPI, wallets, IMPS/NEFT/RTGS, and KYC.
• Ability to handle high call volumes and multitasker ,
• Good Computer Knowledge.
• Should know Email drafting skills

Qualifications & Experience:

• Graduation in any stream (B.Com/BBA/BCA preferred).
• HSC Fresher with Good Communication skills are most welcome..

 Salary Brackets: (Maximum: 18000 CTC as per candidates previous salary, docs, & basis on Interview

Working Hours:

• 6 Days a week, rotational shifts as per business requirement. (Day rotational)