Customer Care Executive

RESPONSIBILITIES:

• Answer telephone and relay telephone calls and messages.
• Provide on-call technical support to customers
• Understanding customer's needs and issues.
• Providing helpful solutions to customer's problems.
• Handle pressurize situation.
• Maintain work records and logs.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain broad knowledge of company products and services.
• Troubleshooting of different devices.
• Investigate and respond to customer complaints.

REQUIREMENTS:

• Minimum of 1 year experience in customer service role.
• High school diploma
• Full-time Availability
• Proficient in English Language (Writing-Reading-Listening-Speaking).
• Excellent communication skills.
• Comfortable with night shifts / rotational shifts / work from home.
• Currently accepted Female applicants only
• candidates from across mumbai are encouraged to apply .
• Training period mandatory to attend from Mumbai office.

Language: English, hindi, Tamil, Malayalam