Customer Care Executive
Meddirect Services
Customer Care Executive
Meddirect Services
Dahisar East, Mumbai Metropolitan Region
₹14,000 - ₹27,000 monthly*
Fixed
₹14000 - ₹22000
Average Incentives*
₹5,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
16 applicants
Benefits include: PF, ESI (ESIC)
Job Description
Key Responsibilities:
· Handle inbound and outbound calls for booking diagnostic appointments via calls and chat.
· Guide patients through the process for home collections, center visits, and appointment availability.
· Share information regarding test preparations, fasting requirements, documents needed, etc.
· Coordinate with diagnostic centers and phlebotomists to ensure timely service.
· Update booking details and customer interactions in the system.
· Follow up with patients regarding confirmation, rescheduling, or cancellations.
· Address patient queries, complaints, and concerns with a helpful attitude.
· Maintain service quality and adhere to standard operating procedures.
Job role
Work location
Meddirect Services Private Limited Office no 104, 1st floor, Aaradhya Primus, 7V7G+942, Mahajan Wadi, Mira Road East, Mira Bhayandar, Mumbai, Maharashtra 400068 Dahisar East, Mumbai Metropolitan Region
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Skills
Inbound calling, Blended process, Domestic BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 32 years
Gender
Any gender
About company
Name
Meddirect Services
Address
Meddirect Services Private Limited Office no 104, 1st floor, Aaradhya Primus, 7V7G+942, Mahajan Wadi, Mira Road East, Mira Bhayandar, Mumbai, Maharashtra 400068 Dahisar East, Mumbai Metropolitan Region
Job posted by Meddirect Services
FAQs about this job
Show all