Customer Care Executive

Job Summary:

We are looking for a dedicated and empathetic Customer Service Executive to join our healthcare process team. The role involves assisting patients in booking appointments for diagnostic services including Blood Tests, CT Scans, MRI, X-ray, Sonography, and other health check-ups. You will be the first point of contact for patients and play a key role in ensuring a smooth and supportive healthcare experience.

Key Responsibilities:

· Handle inbound and outbound calls for booking diagnostic appointments via calls and chat.

· Guide patients through the process for home collections, center visits, and appointment availability.

· Share information regarding test preparations, fasting requirements, documents needed, etc.

· Coordinate with diagnostic centers and phlebotomists to ensure timely service.

· Update booking details and customer interactions in the system.

· Follow up with patients regarding confirmation, rescheduling, or cancellations.

· Address patient queries, complaints, and concerns with a helpful attitude.

· Maintain service quality and adhere to standard operating procedures.