Customer Care Executive Cum Back Office

Job Summary

We are looking a Fresher/Exp for a Customer Care Executive cum Back Office profile to manage student/parent inquiries, assist in admission conversions, and handle backend administrative work.

Key Responsibilities

* Handle calls and inquiries from parents and students for home tuition.

* Understand requirements such as class, subject, board, location, and timing.

* Explain the tuition process and teacher matching system.

* Coordinate between parents and teachers for demo classes.

* Follow up to confirm tuition admissions.

* Maintain student inquiries, admission records, and data entries.

* Manage WhatsApp communication and basic office operations.

Requirements

* Good communication and convincing skills.

* Basic knowledge of MS Excel, Word, and WhatsApp.

* Organized and responsible.