Customer Relationship Manager

job Title: Relationship Manager

Location: Mumbai

Company: PCRED VENTURE PVT. LTD.

Job Type: Full-time

Job Summary:

We are seeking a dynamic and motivated Relationship Manager to join our team. The ideal candidate will have strong communication skills and a passion for sales. As a Relationship Manager, you will be responsible for contacting potential customers to promote our loan products, addressing inquiries, and converting leads into customers.

Key Responsibilities:

• Outbound Calling: Make outbound calls to potential clients to sale corporate loans BL, HL, LAP, OD, CC and govt. schemes like MSME and CGTMSE.
• Lead Generation: Identify and qualify leads through effective questioning and active listening.
• Customer Interaction: Provide detailed information about loan products, including terms, interest rates, and eligibility criteria.
• Follow-Up: Conduct follow-up calls with leads and clients to address any concerns and move them through the sales process.
• Data Entry: Accurately record and maintain customer information and call details in the CRM system.
• Goal Achievement: Meet and exceed daily, weekly, and monthly sales targets and KPIs.
• Customer Service: Address customer queries and concerns professionally and effectively to ensure a positive experience.
• Compliance: Adhere to company policies and regulatory guidelines to ensure ethical and legal practices in all interactions.

Requirements:

• Experience: Previous experience in calling, loans sales, minimum 1 to 4yrs experience
• Communication Skills: Excellent verbal and written communication skills with a persuasive and friendly behaviour.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and handle objections.
• Sales Skills: Demonstrated ability to achieve sales targets and handle a high volume of calls.
• Technical Skills: Proficiency in using CRM software and Microsoft Office Suite.
• Education: BCom, BMS; a degree in business or a related field is a plus.
• Language: Good English, Hindi, Marathi and Gujrati is preferred, depending on the client base.

Benefits:

• Competitive salary with performance-based incentives
• Health and wellness benefits
• Opportunities for professional growth and development
• Supportive and collaborative work environment

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