Customer Relationship Manager For Real Estate

Professional Summary

• Experienced in coordinating with clients for payment follow-ups, both through self-funding and bank finance.

• Skilled in drafting and managing agreement documentation, ensuring accuracy and timely completion.

• Proficient in liaising with banks for loan sanction, disbursement, and related formalities.

• Excellent in tracking client payment schedules as per construction progress and ensuring timely disbursement till possession.

• Strong interpersonal and communication skills for handling client queries and maintaining long-term relationships.

• Focused on ensuring smooth coordination between clients, banks, and internal departments to maintain project timelines.

Key Responsibilities

• Follow up with clients for due and upcoming payments as per the construction stage.

• Coordinate with banks for loan sanction, document verification, and disbursement processes.

• Prepare, verify, and manage sales and agreement documents for clients.

• Maintain client payment records and update CRM systems with accurate financial details.

• Follow up with self-funded clients for timely payment collection.

• Ensure stage-wise disbursement from banks as per construction progress.

• Support the CRM team in pre-possession and possession activities, ensuring all dues are cleared.

• Handle client communication with professionalism and efficiency to ensure satisfaction.

Skills

• Client Relationship Management

• Payment Follow-up & Collection

• Bank Coordination & Loan Disbursement

• Agreement Drafting & Documentation

• MS Office 

• Communication & Negotiation Skills

Attention to Detail & Record Management