Customer Service Agent

Job Description:

We are looking for a Customer Service Agent to handle customer queries through calls, emails, and chat support. The candidate will assist customers by understanding their concerns and providing the appropriate resolution in a professional and timely manner.

Responsibilities:

• Handle customer queries via calls, emails, and chat
• Provide accurate information and solutions to customers
• Resolve complaints and escalate issues when required
• Maintain records of customer interactions
• Ensure high levels of customer satisfaction

Requirements:

• Good communication skills (English/Hindi)
• Basic computer knowledge
• Ability to handle customers politely and professionally
• Prior customer service experience is a plus

Job Type: Full-time

Experience: 6 Months to 2 years Exeperience