Customer Service Executive - Voice

HIRING for International BPO 

US, UK & AUS shifts 

To fix a slot for an interview call @ 7977858407 HR IQRA

Description

We are seeking a Customer Service Executive for our Voice Process hiring in across Mumbai. The candidate will be responsible for providing exceptional customer service through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and a dedication to ensuring customer satisfaction.

Responsibilities

Handle inbound and outbound calls to assist customers with inquiries and issues.

Provide excellent customer service by addressing customer needs and resolving complaints.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Document all interactions with customers in the CRM system accurately and efficiently.

Collaborate with team members and other departments to enhance customer experience.

Meet or exceed performance metrics related to call handling, customer satisfaction, and resolution time.

Skills and Qualifications

1-6 years of experience in a voice process or customer service role, preferably in a BPO environment.

Excellent verbal communication skills in English.

Strong problem-solving skills and the ability to think on your feet.

Basic computer skills and familiarity with CRM software.

Ability to work in a fast-paced environment and handle stress effectively.

Strong interpersonal skills and a commitment to providing high-quality customer service.

Handle inbound/outbound customer calls in a professional and friendly manner.

Understand customer needs, identify issues, and provide appropriate solutions.

Maintain accurate records of customer interactions in CRM systems.

Follow communication scripts, company policies, and compliance guidelines.

Escalate unresolved issues to the appropriate departments.

Meet daily/weekly targets such as call handling time, quality scores, and customer satisfaction.

Provide product/service information and assist customers with troubleshooting.

Maintain confidentiality of customer and company data.

Required Skills & Qualifications

Education: High School Diploma/Graduate in any stream.

Experience:

0–6 years in customer service/BPO voice process (freshers welcome).

Communication Skills:

Excellent verbal communication in English (and additional languages as needed).

Clear pronunciation and active listening skills.

Technical Skills:

Basic computer knowledge; familiarity with CRM tools is a plus.

Soft Skills:

Problem solving, patience, empathy, adaptability, and ability to work under pressure.

Work Conditions

Shift: Rotational shifts (including night shifts depending on process).

Work Mode: On-site ( Office )

Location: Mumbai, Thane, Navi Mumbai

Salary: 2.5 lpa to 8.5 lpa + Huge Incentives and bonus etc 

Preferred Attributes

Prior BPO or call center experience.

Ability to handle high call volumes.

Multilingual proficiency (English international accents)