Customer Support Executive

Shaadi.com

Sakinaka, Mumbai Metropolitan Region

₹25,000 - ₹35,000 monthly

Fixed

25000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

165 applicants

Job Description

Dear Candidates


Greetings from Shaadi.com..!!


We are pleased to inform you that we are hiring for Customer Service Executives.

You can Share your resumes on 9137159780 (Not Considering Relocation)


Roles and Responsibilities


  • Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.

  • Provide excellent customer service by understanding their needs, addressing issues promptly, and ensuring high levels of customer satisfaction.

  • Manage escalated cases effectively through proper communication with customers to maintain a positive relationship.

  • Identify opportunities for process improvements to enhance overall efficiency and effectiveness in handling customer complaints.

  • Collaborate with internal teams to resolve complex issues that require technical assistance or product knowledge.

Desired Candidate Profile


  • 1-6 years of experience in Inbound Customer Service or related field (BPO/Call Centre).

  • Excellent English communication skills (spoken) for effective query resolution.

  • Ability to work on rotational shifts including weekends.

  • Strong problem-solving skills with attention to detail for resolving customer complaints efficiently.



Qualifications: HSC passed

Salary: 25,000 - 35,000 In-Hand (Depends on the last drawn salary)


Shifts:

  • 5 Days Working , 2 Rotational Week Offs


Age Range: 24 - 37 years


Interview Address & Job Location:

Marwah Centre, 4th Floor, A & B Wing, Krishanlal Marwah Marg, Sakinaka, Andheri East, Mumbai (Behind Piknik hotel).


Interview Time: 11 AM to 4 PM


Contact Person: HR Snehal - 9137159780

Job role

Work location

Location - Marwah Centre, 4th Floor, A & B Wing, 4th floor, Krishanlal Marwah Marg, Sakinaka Andheri East, Mumbai(Near Sakinaka Metro station) Behind Piknik hotel. Meet person: Snehal 9137159890 Sakinaka, Mumbai Metropolitan Region

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - Non Voice, Customer Support - Non Voice / Chat

Skills

Customer service, bpo, Customer support, Customer satisfaction, Call centre support, Customer care, Customer queries, Customer Query Resolution, International BPO, Voice Process

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Kannada, Bengali, Telugu, Gujarati, Malayalam, Punjabi

Age limit

18 - 40 years

Gender

Any gender

About company

Name

Shaadi.com

Address

Location - Marwah Centre, 4th Floor, A & B Wing, 4th floor, Krishanlal Marwah Marg, Sakinaka Andheri East, Mumbai(Near Sakinaka Metro station) Behind Piknik hotel. Meet person: Snehal 9137159890 Sakinaka, Mumbai Metropolitan Region

Job posted by Shaadi.com

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