Customer Support Executive
Shaadi.com
Customer Support Executive
Shaadi.com
Sakinaka, Mumbai Metropolitan Region
₹25,000 - ₹35,000 monthly
Fixed
₹25000 - ₹35000
Earning Potential
₹35,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
165 applicants
Job Description
Dear Candidates
Greetings from Shaadi.com..!!
We are pleased to inform you that we are hiring for Customer Service Executives.
You can Share your resumes on 9137159780 (Not Considering Relocation)
Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
- Provide excellent customer service by understanding their needs, addressing issues promptly, and ensuring high levels of customer satisfaction.
- Manage escalated cases effectively through proper communication with customers to maintain a positive relationship.
- Identify opportunities for process improvements to enhance overall efficiency and effectiveness in handling customer complaints.
- Collaborate with internal teams to resolve complex issues that require technical assistance or product knowledge.
Desired Candidate Profile
- 1-6 years of experience in Inbound Customer Service or related field (BPO/Call Centre).
- Excellent English communication skills (spoken) for effective query resolution.
- Ability to work on rotational shifts including weekends.
- Strong problem-solving skills with attention to detail for resolving customer complaints efficiently.
Qualifications: HSC passed
Salary: 25,000 - 35,000 In-Hand (Depends on the last drawn salary)
Shifts:
- 5 Days Working , 2 Rotational Week Offs
Age Range: 24 - 37 years
Interview Address & Job Location:
Marwah Centre, 4th Floor, A & B Wing, Krishanlal Marwah Marg, Sakinaka, Andheri East, Mumbai (Behind Piknik hotel).
Interview Time: 11 AM to 4 PM
Contact Person: HR Snehal - 9137159780
Job role
Work location
Location - Marwah Centre, 4th Floor, A & B Wing, 4th floor, Krishanlal Marwah Marg, Sakinaka Andheri East, Mumbai(Near Sakinaka Metro station) Behind Piknik hotel. Meet person: Snehal 9137159890 Sakinaka, Mumbai Metropolitan Region
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Past role/category experience
Customer Support - BPO / Voice / Blended, Customer Support - Non Voice, Customer Support - Non Voice / Chat
Skills
Customer service, bpo, Customer support, Customer satisfaction, Call centre support, Customer care, Customer queries, Customer Query Resolution, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Kannada, Bengali, Telugu, Gujarati, Malayalam, Punjabi
Age limit
18 - 40 years
Gender
Any gender
About company
Name
Shaadi.com
Address
Location - Marwah Centre, 4th Floor, A & B Wing, 4th floor, Krishanlal Marwah Marg, Sakinaka Andheri East, Mumbai(Near Sakinaka Metro station) Behind Piknik hotel. Meet person: Snehal 9137159890 Sakinaka, Mumbai Metropolitan Region
Job posted by Shaadi.com
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