Customer Support Executive

Greetings from Shaadi.com.!!

Customer Relations Officer – aka “Happiness Hero”

Location: Where happy vibes meet hustle (Work from Office – Mumbai) Shift: Full-time | Rotational Shifts

About Us 💖 We're not just a matchmaking platform – we're in the business of creating love stories and solving customer puzzles at lightning speed. Our Customer Support and Service Team is the heartbeat of Shaadi.com – empathetic listeners, expert problem-solvers, and sometimes unofficial therapists. If you're the kind of person who loves a good chat, can pitch like a pro, and finds joy in helping others, you might just be the one we've been searching for

What You'll Be Rocking Daily 🎧 •

• Dial out to potential customers and pitch our paid plans with charm •

• Be the superhero behind every support channel – calls, chats, emails, and emojis •

• Handle complaints like a boss – calm, collected, and always with a solution •

• Track happiness (a.k.a Customer Satisfaction) and close every ticket like a pro •

• Collaborate with internal teams like a smooth operator •

• Share insights and learnings with your squad – teamwork makes the dream work!

You Should Apply If You Have… 🚀

• ✓ 1–2 years of relevant experience

• ✓ Great storytelling & pitch-perfect communication – both verbal and written

• ✓ Patience of a saint and a smile that can be heard over the phone

• ✓ Detail-orientation that would impress Sherlock Holmes

• ✓ HSC or above (your attitude matters more than your textbooks!)

• ✓ The emotional intelligence to vibe with customers, calm them down, and make their day

Ready to make people smile? Apply now and let’s make magic happen!

If Interested Kindly share your resume on 9137159780

Address : Marwah Centre, 4th Floor, A & B Wing, 4th floor, Krishanlal Marwah Marg, Sakinaka Andheri East, Mumbai(Near Sakinaka Metro station) Behind Piknik hotel