Customer Support Executive

Job Title:Customer Support Executive – Inkbolt (Semi-Permanent Tattoos)

Location:Remote or Mumbai (Hybrid option available)

About Inkbolt:Inkbolt is India's leading semi-permanent tattoo brand, offering a no-commitment way to express yourself with ultra-realistic tattoos. Our mission is to create an unforgettable customer experience – not just through our products, but through every interaction. We’re looking for a friendly, proactive, and solution-driven Customer Support Executive to be the voice of Inkbolt across WhatsApp, Instagram, email, and beyond.

Role Overview:

• As a Customer Support Executive, you will manage and respond to customer queries, assist with orders, and resolve concerns swiftly and professionally. You will play a key role in delivering a seamless and positive experience that leaves customers excited to come back.

Key Responsibilities:

• Respond promptly to customer inquiries via WhatsApp, Instagram DMs, emails, and website chat.
• Handle queries related to product information, order tracking, payments, returns, application instructions, and aftercare.
• Resolve complaints professionally, empathetically, and within agreed timelines.
• Follow up with customers when necessary to ensure issues are fully resolved.
• Identify recurring issues and suggest improvements to processes or FAQs.
• Coordinate with internal teams (operations, dispatch) to resolve order-related concerns.
• Maintain detailed records of customer interactions, issues, and resolutions.
• Share customer feedback internally to help improve products and service.
• Ensure brand tone is maintained across all communication: friendly, professional, and reassuring.
• Handle high volumes of queries efficiently during peak periods (sales, promotions, launches).
• Skills and Requirements:0-2 years of experience in customer service or support (freshers are welcome with strong communication skills).
• Excellent written English (clear, friendly, and professional tone).
• Strong understanding of WhatsApp Business, Instagram, and Gmail tools.
• Ability to multitask and handle pressure during busy periods.
• Patient, empathetic, and genuinely customer-first attitude.
• Basic understanding of e-commerce workflows (order, dispatch, RTO, refunds).
• Organized and detail-oriented.
• Tech-savvy and comfortable learning new systems.

Preferred but Not Mandatory:

• Prior experience handling D2C or e-commerce customer service.
• Familiarity with Shopify.
• Working Hours:6 days a week (Monday–Saturday)
• 10 AM to 6 PM (Some flexibility depending on volume)
• During sale periods, willingness to check critical escalations after hours
• Compensation:₹10,000–₹15,000 per month (depending on experience)
• Performance bonuses for excellent customer satisfaction scores
• Additional incentives for 5-star customer reviews

Perks:

• Work with a young, fast-growing, and creative brand
• Employee discount on Inkbolt products
• Fun, collaborative team culture
• Learning and career growth opportunities in D2C and e-commerce