Desktop Support Engineer

Job Title: Desktop Support Engineer

Location: Andheri (West), Mumbai, Maharashtra

Company: XcellHost Cloud Services Pvt. Ltd.

Employment Type: Full-Time | On-Site

Experience Required: 2–5+ Years

Notice Period: Immediate to Short Notice Preferred

Job Summary

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for end users. The role involves troubleshooting hardware, software, and network-related issues to ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide first- and second-level technical support for desktops, laptops, printers, and mobile devices
• Install, configure, and maintain operating systems (Windows/macOS) and standard business applications
• Troubleshoot hardware, software, and basic network issues (LAN/Wi-Fi, VPN, email)
• Manage user accounts, permissions, and access using Active Directory / Azure AD
• Perform system updates, patches, and antivirus management
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Document incidents, service requests, and resolutions in a ticketing system
• Coordinate with vendors and internal IT teams for escalated issues
• Set up and support new employee workstations and IT onboarding
• Ensure compliance with IT policies, security standards, and best practices

Required Skills & Qualifications

• Bachelor’s degree / Diploma in Computer Science, IT, or related field (or equivalent experience)
• 1–4 years of experience in desktop or IT support (can be adjusted)
• Strong knowledge of Windows OS, basic networking, and hardware troubleshooting
• Experience with Active Directory and user support tools
• Good understanding of ITIL processes and ticketing systems
• Excellent communication and customer service skills

Preferred Skills (Nice to Have)

• Experience with macOS and mobile device management (MDM)
• Knowledge of SCCM, Intune, or similar endpoint management tools
• Basic scripting knowledge (PowerShell)
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications

Work Environment

• Office / Onsite / Hybrid support environment
• May require shift work or on-call support depending on business needs

Key Competencies

• Problem-solving and analytical thinking
• Time management and prioritization
• Strong interpersonal skills
• Ability to work independently and in a team