Guest Relations Executive

Hella Good Hospitality Private Limited

Church Gate, Mumbai Metropolitan Region

₹35,000 - ₹40,000 monthly

Fixed

35000 - ₹40000

Earning Potential

40,000

Work from Office

Full Time

Min. 6 months

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

7 applicants

Benefits include: PF, Food/Meals

Job Description

  • Responsible for ensuring an exceptional guest experience through warm hospitality and efficient service.
  • Greet, welcome, and assist guests promptly upon arrival and throughout their visit.
  • Handle guest inquiries, feedback, and complaints professionally to ensure satisfaction and retention.
  • Coordinate with the operations and service teams to maintain smooth guest flow and service standards.
  • Maintain guest records, preferences, and feedback to personalize future interactions.
  • Supervise and train front-of-house and host teams on service etiquette and communication.
  • Ensure cleanliness, ambiance, and readiness of the dining area before service hours.
  • Support management in implementing guest engagement programs and loyalty initiatives.
  • Monitor guest satisfaction scores and suggest improvements for service excellence.
  • Assist in managing reservations, table allocations, and special requests efficiently.
  • Prepare daily guest reports and highlight any service concerns to management.
  • Maintain a high standard of grooming and personal presentation at all times.
  • Collaborate with marketing and events teams during promotions and special events.
  • Uphold company values, brand standards, and guest service policies consistently.
  • Serve as the face of the restaurant, ensuring guests leave with a positive and lasting impression.


Job role

Work location

Hearth- on the first, Maharshi Karve Road, Churchgate, Mumbai, Maharashtra, India Church Gate, Mumbai Metropolitan Region

Department

Restaurant / Hospitality / Tourism

Role / Category

Front Office & Guest Services

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Diploma

English level

Basic English

Age limit

18 - 30 years

Gender

Any gender

About company

Name

Hella Good Hospitality Private Limited

Address

Hearth- on the first, Maharshi Karve Road, Churchgate, Mumbai, Maharashtra, India Church Gate, Mumbai Metropolitan Region

Job posted by Hella Good Hospitality Private Limited

FAQs about this job

Show all

Apply for job