Guest Relations Executive
Hella Good Hospitality Private Limited
Guest Relations Executive
Hella Good Hospitality Private Limited
Church Gate, Mumbai Metropolitan Region
₹35,000 - ₹40,000 monthly
Fixed
₹35000 - ₹40000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 6 months
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
7 applicants
Benefits include: PF, Food/Meals
Job Description
- Responsible for ensuring an exceptional guest experience through warm hospitality and efficient service.
- Greet, welcome, and assist guests promptly upon arrival and throughout their visit.
- Handle guest inquiries, feedback, and complaints professionally to ensure satisfaction and retention.
- Coordinate with the operations and service teams to maintain smooth guest flow and service standards.
- Maintain guest records, preferences, and feedback to personalize future interactions.
- Supervise and train front-of-house and host teams on service etiquette and communication.
- Ensure cleanliness, ambiance, and readiness of the dining area before service hours.
- Support management in implementing guest engagement programs and loyalty initiatives.
- Monitor guest satisfaction scores and suggest improvements for service excellence.
- Assist in managing reservations, table allocations, and special requests efficiently.
- Prepare daily guest reports and highlight any service concerns to management.
- Maintain a high standard of grooming and personal presentation at all times.
- Collaborate with marketing and events teams during promotions and special events.
- Uphold company values, brand standards, and guest service policies consistently.
- Serve as the face of the restaurant, ensuring guests leave with a positive and lasting impression.
Job role
Work location
Hearth- on the first, Maharshi Karve Road, Churchgate, Mumbai, Maharashtra, India Church Gate, Mumbai Metropolitan Region
Department
Restaurant / Hospitality / Tourism
Role / Category
Front Office & Guest Services
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Diploma
English level
Basic English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Hella Good Hospitality Private Limited
Address
Hearth- on the first, Maharshi Karve Road, Churchgate, Mumbai, Maharashtra, India Church Gate, Mumbai Metropolitan Region
Job posted by Hella Good Hospitality Private Limited
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