International Customer Service Executive

Role: VIP Consultant – VIP Shaadi

About the Team: Personalised Service

Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission — making every customer feel heard, valued, and special.

For our VIP Shaadi members, we go the extra mile (and then some!). Whether it’s finding the perfect match or easing a concern, we’re the trusted support system when it matters most.

Your Mission as a VIP Consultant

If you live and breathe customer service, love solving problems, and take pride in creating delightful experiences — this is your calling.

As a VIP Consultant, you’ll work closely with our High Net-worth Individuals (HNI), ensuring their journey is seamless, personalised, and truly premium. Empathy, patience, and a touch of matchmaking intuition will be your superpowers.

What You’ll Do

• Be the dedicated relationship partner for VIP Shaadi members post-sale
• Understand each member’s preferences deeply and help identify their ideal match
• Call and connect with high-quality prospects on behalf of the member
• Set up mutually consented meetings between compatible matches
• Ensure timely renewals through continuous, proactive engagement
• Guide, counsel, and support members like a true partner in their search
• Maintain excellent service standards, timely resolutions, and accurate documentation
• Handle escalations with maturity, empathy, and solution-focused thinking
• Respect diverse traditions, preferences, and cultural nuances in every interaction
• Always go above and beyond to deliver the VIP promise

What You Bring to the Table

• 1+ year of experience in customer service, client servicing, or relationship management
• A natural passion for people, relationships, and creating memorable experiences
• Strong attention to detail and exceptional organisational skills
• High emotional intelligence, empathy, and active listening
• Infinite patience paired with persuasive and confident communication
• Fluency in English + any Indian language
• Self-motivation and a commitment to exceeding customer expectations
• Why Join UsWork with India’s leading matchmaking brand
• Be a part of meaningful, high-impact journeys for premium members
• Learn, grow, and thrive in a high-energy, customer-first culture
• Experience a role filled with real human stories, meaningful conversations, and the joy of creating connections

Why Join Us

• Work with India’s leading matchmaking brand
• Be a part of meaningful, high-impact journeys for premium members
• Learn, grow, and thrive in a high-energy, customer-first culture
• Experience a role filled with real human stories, meaningful conversations, and the joy of creating connections

If you believe great service is an experience, not a transaction, we’d love to hear from you.

Let’s help people find not just matches — but magic. ✨

Interested candidates can share their CV @prachi.b@peopleinteractive.in