Operations General Manager

Job Description

Position Title: General Manager – Operations

Location: Wagle Estate, Thane

Reporting To: Founder & Principal Designer

Position Overview

Trance Interiors is seeking a highly capable and result-oriented General Manager – Operations to take ownership of overall business operations, performance monitoring, and execution excellence.

This role will act as a central leadership anchor, ensuring smooth coordination across all departments, driving accountability, and supporting business growth. The individual will work closely with the Founder & Principal Designer and will be responsible for independently managing day-to-day operations in their absence.

Key Responsibilities

1. Business Growth and Strategic Execution

●       Support and execute business expansion strategies across target segments

●       Identify new business opportunities, partnerships, and growth areas

●       Contribute to long-term strategic planning and execution

2. Department Performance Management

●       Monitor performance of all departments including Design, Projects, CRM, Purchase, and Accounts

●       Conduct regular performance reviews and track key performance indicators

●       Ensure alignment of departmental activities with overall business goals

3. Project Oversight and Execution Control

●       Review high-level progress of ongoing projects across sites

●       Ensure adherence to timelines, budgets, and quality standards

●       Address critical project issues and ensure timely resolution

4. Vendor and Contractor Management

●       Monitor performance of vendors, contractors, and site teams

●       Ensure quality standards, cost efficiency, and timely delivery

●       Review and finalize vendor contracts and agreements

5. Financial Planning and Budget Control

●       Work closely with the Accounts team for budgeting and cost monitoring

●       Track project-wise profitability and overall financial performance

●       Ensure financial discipline and cost optimization across operations

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6. ERP, Systems, and Reporting

●       Ensure effective use of ERP systems across all departments

●       Review MIS reports, dashboards, and operational data

●       Drive process improvements and system efficiency

7. Brand Positioning and Market Development

●       Support brand development initiatives aligned with company positioning

●       Strengthen the company’s positioning as a Healthcare Environment Transformation Partner

●       Contribute to strategic marketing and business development efforts

8. Business Networking and Partnerships

●       Build relationships with doctors, hospital owners, consultants, and key stakeholders

●       Identify and develop strategic partnerships and alliances

9. Team Leadership and Culture Development

●       Lead and guide team members across departments

●       Foster a culture of accountability, ownership, and performance

●       Ensure effective communication and coordination between teams

10. Governance, Policies, and Compliance

●       Ensure adherence to company policies, processes, and standard operating procedures

●       Strengthen internal controls and compliance mechanisms

11. Quality, Timeline, and Client Satisfaction

●       Monitor quality standards across all projects

●       Ensure timely project delivery and high levels of client satisfaction

●       Track client feedback and implement improvements

12. Conflict Resolution and Decision Making

●       Resolve inter-departmental issues and conflicts effectively

●       Take timely and appropriate decisions to ensure smooth business operations

Qualifications and Experience

●       Graduate or Postgraduate degree (MBA preferred)

●       8 to 15 years of experience in operations, project management, or business leadership roles

●       Preferred industry experience in Interior Contracting, Construction, Infrastructure, or Healthcare Projects

Key Skills and Competencies

●       Strong leadership and decision-making abilities

●       Strategic thinking with a strong execution focus

●       Sound financial and business acumen

●       Excellent communication and stakeholder management skills

●       Strong problem-solving and conflict resolution capabilities

●       Process-oriented mindset with experience in ERP and MIS systems

Role Expectation

The General Manager – Operations is expected to function as the execution backbone of the organization, ensuring that all operations run smoothly, efficiently, and profitably, while supporting the company’s long-term growth and strategic objectives.