Sales Co-ordinator

Act as primary contact for customer inquiriesvia phone, email, and visits.

Prepare and follow up on quotations, track order confirmations and amendments.

Order Processing & MIS Management

Enter sales orders into CRM/MIS.

Coordinate with production and shipping teams to ensure timely dispatches.

Maintain and update sales dashboards: orders, pipelines, payments, complaints.

Logistics & Dispatch Coordination

Liaise with logistics partners to schedule shipments and manage documentation.

Track dispatch schedules and update customers proactively.

Cross-Functional Liaison

Work closely with production/R&D (Palghar), warehouse, quality, and finance teams.

Resolve bottlenecksexpediting production changes, addressing inventory or documentation issues.

Reporting & Analytics

Prepare daily/weekly sales reports: order status, dispatch performance, invoice follow-up.

Highlight bottlenecks and propose process improvements.

Customer Relationship Management

Address post-sale issues and coordinate internal resolutions.

Capture customer feedback and relay to sales and product teams.

General Coordination

Support trade show/event logistics, sales team preparations, and other ad-hoc duties.