Security Area Officer

Job Summary:The Field Area Officer is responsible for overseeing day-to-day field operations of security personnel across assigned client sites. This role involves maintaining strong client relationships, ensuring service quality, handling recruitment and deployment of security staff, and conducting training and performance assessments to uphold company standards.

• Key Responsibilities:1. Client ManagementMeet clients regularly to understand their security requirements and ensure satisfaction.
• Conduct site visits and audits to assess performance and service quality.
• Address client complaints or concerns promptly and effectively.
• Prepare and submit reports on site performance and manpower deployment.
• 2. Recruitment & DeploymentSource, screen, and recruit suitable candidates for security guard positions.
• Maintain a pipeline of potential candidates to meet urgent deployment needs.
• Coordinate with HR for documentation, background verification, and joining formalities.
• Ensure proper allocation and rotation of security personnel across sites.
• 3. Training & DevelopmentConduct induction and refresher training for new and existing security staff.
• Train personnel in discipline, grooming, communication, and emergency response.
• Evaluate performance and recommend corrective actions or promotions as required.
• 4. Field Operations & SupervisionConduct surprise checks and night rounds to ensure discipline and presence of guards.
• Verify attendance, uniforms, and performance at client sites.
• Maintain operational control through regular reporting and feedback collection.
• Ensure compliance with company policies, statutory regulations, and client requirements.
• 5. Administration & ReportingPrepare daily/weekly reports on site operations, manpower status, and incidents.
• Coordinate with payroll and HR for attendance and salary processing.
• Support in billing verification and client contract renewals when required.
• Key Skills & Competencies:Strong communication and interpersonal skills
• Good client relationship management
• Leadership and team supervision skills
• Knowledge of security operations and compliance standards
• Ability to handle recruitment and training effectively
• Problem-solving and conflict resolution ability
• Proficiency in MS Office (Word, Excel, Email, etc.)