Senior Pharmacist

Role: Senior Pharmacist – Customer Support

Location: Truemeds, Urmi Corporate Park Solaris, Saki Vihar Road, Opp. L&T Flyover, Marol, Powai, Mumbai – 400072

Working Mode: Work from Office

Working Days: 6 Days a week

Working Hours: 9 hours/day (Rotational Shifts)

CTC: 3.6 LPA (26k In-hand)

About Truemeds: Truemeds is a technology-driven telehealth platform dedicated to making healthcare affordable and accessible for all. By recommending best-value medicines from India’s top pharmaceutical brands through scientific matching and outcome data, we enable customers to save up to 70% on their medicine costs. Founded by ex-Abbott executives, Truemeds has rapidly grown into a leading name in the e-pharmacy space, backed by investors such as Westbridge Capital, Accel, Peak XV, Info Edge Ventures, Asha Impact and IAN Fund.

Position Overview: As a Senior Pharmacist, you will be responsible for directly engaging with patients, validating prescriptions, and recommending suitable doctor-approved substitute medicines that help them save on costs while maintaining treatment efficacy. This role focuses on enabling patients to save on their prescribed medicines by providing quality substitutes.

• Key Responsibilities:Review prescriptions and ensure accurate understanding of medications prescribed.
• Connect with patients to validate their orders and recommend suitable doctor-approved substitutes based on the same salt and strength.
• Educate and convince patients about cost-saving substitutes and their benefits.
• Handle escalated cases and provide expert resolution with professionalism.
• Ensure adherence to all telepharmacy and patient data confidentiality guidelines.
• Provide feedback to the management on process improvements and training needs.
• Maintain high-quality interactions with patients in both English and Hindi (knowledge of regional languages is an advantage).
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• Required Qualifications: Diploma or Bachelor’s or Master’s Degree in Pharmacy (D.Pharm/ B.Pharm / M.Pharm).
• Minimum 2–3 years of experience as a Medical Representative (MR), with prior hands-on experience in suggesting or handling medicine substitutions in a retail or online pharmacy setup.
• Strong clinical and pharmaceutical knowledge (e.g., differences between SR, PR, pediatric and geriatric medications).
• Excellent communication, patient counseling and negotiation skills.
• Proficiency in reading prescriptions and ensuring prescription validity.
• Flexibility to work in rotational shifts.
• Compensation & Benefits:
• Competitive CTC with performance-linked incentives (PLI).
• Shift allowance for afternoon/evening shifts.
• Attractive retention bonus.
• Continuous learning and growth opportunities in the rapidly growing telehealth industry.