Trainer- Telesales

Job Summary:

We are seeking a dynamic and experienced Telesales Trainer responsible for equipping sales teams with the knowledge, skills, and motivation required to achieve high performance. The ideal candidate will design, deliver, and evaluate engaging training programs focused on telesales techniques, product knowledge, communication excellence, and customer handling.

Key Responsibilities:

• Conduct training sessions for new and existing telesales executives on sales scripts, objection handling, cross-selling, upselling, and lead conversion.
• Design and update training modules, SOPs, and assessments based on business requirements.
• Deliver refresher training to improve performance metrics such as call quality, conversion rates, and customer satisfaction.
• Monitor calls to evaluate training effectiveness and provide actionable feedback.
• Collaborate with sales managers to identify training needs based on performance data.
• Maintain training MIS, track trainee performance, and report training outcomes to management.
• Coach and mentor agents to improve communication, persuasion skills, and overall sales effectiveness.
• Implement role-plays, mock calls, and live call sessions for practical learning.
• Stay updated with industry trends and integrate best practices into training.

Required Skills & Competencies:

Excellent communication and presentation skills.

• Strong understanding of telesales processes, customer engagement, and call scripts.
• Ability to motivate and influence teams positively.
• Good analytical skills to interpret sales performance and identify training needs.
• Proficiency in MS Office and LMS platforms.
• Qualifications & Experience:Graduate in any discipline (MBA in Sales/Marketing preferred).
• 2–5 years of experience in telesales, out of which at least 1–2 years in a training role.
• Experience in BPO, telecom, BFSI, or consumer services industry will be an added advantage.