Administrative Receptionist and Travel Helpdesk Analyst

Analyst - Admin

Main Purpose

Work as a Receptionist for Trafigura Global Services Pvt. Ltd while liaisoning with different departments for daily administrative activities.

Knowledge, Skills and Abilities

Qualification:

- Graduate in any stream

- Knowledge of administrative and clerical procedures

- Knowledge of computers and relevant software applications

- Knowledge of customer service principles and practices Competencies

- Verbal and written communication skills

- Professional personal presentation

- Customer service orientation

- Information management

- Organizing and planning

- Attention to detail

- Initiative

- Reliability

- Stress tolerance

Key Responsibilities

- Answer telephone, screen and direct calls

- Take and relay messages - Provide information to callers

- Greet persons entering organization

- Direct persons to correct destination

- Deal with queries from the public and customers

- Ensures knowledge of staff movements in and out of organization

- General administrative and clerical support

- Prepare letters and documents

- Receive and sort mail and deliveries

- Schedule appointments

- Handle Travel Helpdesk for catering to increasing travel requests (domestic / international). The requirements include Visa processing, travel management, ticket booking, hotel booking, airport transfers etc.

- Maintain appointment diary either manually or electronically

- Organize meetings

- Tidy and maintain the reception area

Key Relationships

- Various departments in TGS (Ops, Finance, HR, IT and others as relevant)

- External parties (through calls or visiting TGS)

Experience Level

Entry Level