Payroll Operations Analyst - APAC Region

Analyst, APAC Payroll Operations

Join our Global Operations payroll team as a subject matter expert for APAC payroll execution. You will own day-to-day payroll operations, drive process improvements and innovation, and partner with vendors and cross-functional teams to deliver accurate, timely, and compliant payroll

Job Summary

As an Analyst within the payroll team, you will be responsible for managing end‑to‑end payroll cycles—validating time and earnings data, calculating gross‑to‑net, and executing on‑time, accurate payments.

Job responsibilities

• Deliver accurate and on-time end-to-end payroll processing for the APAC region, partnering closely with regional payroll teams, HR, Finance, and vendors
• Own and maintain standard operating procedures, knowledge repositories, and process documentation
• Prepare and manage operational metrics and dashboards for internal teams and external vendors, highlighting performance, risks, and opportunities
• Identify, prioritize, and implement automation and process improvements; collaborate with technology and vendor partners to design scalable solutions
• Lead and support change initiatives; collaborate effectively in a team environment while influencing stakeholders to adopt best practices

Required qualifications, capabilities and skills

• Bachelor’s degree with 6+years of operations experience across Payroll/Benefits/Taxation, including hands-on exposure to automation/robotics and business process analysis with a proven record of delivering process improvements and automation projects
• Experience with multinational payroll operations and accounting; extensive knowledge of SAP Payroll or other payroll ERPs (e.g., Workday, Oracle HCM); familiarity with project management practices
• Proven ability to map and analyze current-state and design future-state processes; experience with process improvement methodologies and people/process management
• Ability to validate and govern automated workflows, rule engines, data quality controls, and exception handling mechanisms
• Strong stakeholder management and influencing skills across HR, Finance, Technology, and external vendors
• High attention to detail; analytical mindset with the ability to probe business rules and reconcile variances
• Creative problem-solver who proposes innovative, logical solutions
• Strong written and verbal communication skills with the ability to coach, train, and support team members

Preferred qualifications, capabilities and skills

• Strong organizational and/or project management capabilities (certifications a plus).
• Technical proficiency with SAP and HCM systems; experience integrating payroll with HRIS, time & attendance, and general ledger systems
• Familiarity with control frameworks (e.g., SOX/ICFR), audit readiness, and documentation standards

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.