Application Support Engineer - Level 2 for Electric Vehicle Platforms

Application Support

About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Application support – L2 level for Electric Vehicle (EV) platforms 

Job Accountabilities (duties and responsibilities).

Job Accountabilities 

•    Have good understanding of the Electric vehicle Charging/ Energy business processes, functions, business drivers/ KPIs and IT solutions.
•     Ensure business continuity and high availability of business applications as per SLA
•     Provide level 2 support to the business applications as per SLA
•    Investigate problem trends, identify root cause of problems and suggest possible solutions to business
•    Ensure on time delivery of business data requirements

Skills Required (Knowledge and Skills)
•    Understanding Business capabilities, Business Processes and Technology Landscape
•    In depth understanding and experience of supporting portal applications
•    In depth understanding and experience of working on Oracle/ SQL database
•    Ability to write the custom queries and stored procedures in DB to retrieve data as per business requirement
•    Understanding of ETL, Middleware technology
•    Ability to interact with Business stakeholders
•    Presentation and documentation skills
•    Understanding of IT Service management framework, processes (ITIL)
•    Understanding of Software Delivery Life Cycle with Waterfall as Agile methodology in DevOps Environment

Key Attributes (Experience and Qualifications)
•    Graduate from a reputed/recognized institute (BE/B. Tech in IT / Computer Science Engineering)
•    2-5  years of experience in L2 operation support.