Application Lead

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Dynamics CRM Technical
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical.
- Strong understanding of application support methodologies and best practices.
- Experience with troubleshooting and resolving technical issues in business applications.
- Familiarity with system integration and data migration processes.
- Ability to work collaboratively in a team-oriented environment.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Microsoft Dynamics CRM Technical.
- This position is based in Mumbai.
- A 15 years full time education is required.