Application Support Engineer
Quality Kiosk Software Llp
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Application Support Engineer
Quality Kiosk Software Llp
Mumbai/Bombay
Not disclosed
Work from Office
Full Time
Min. 5 years
Job Details
Job Description
Application Support Engineer
Skill
APM, Application SupportJob Description
Provide Level 1 & Level 2 application support for business?critical insurance applicationsHandle incident, service request, and problem tickets through tools like ServiceNow, Freshworks, Remedy, etc.Analyze issues, perform root cause analysis (RCA), and coordinate with L3 / development teamsEnsure timely resolution as per defined SLAsMonitor application health, batch jobs, interfaces, and integrationsSupport UAT activities and assist users during release deploymentExperience in Application Support / Production SupportHands?on knowledge of:Ticketing tools (ServiceNow / Freshworks / JIRA)SQL (basic to intermediate for data validation)Logs analysis and batch monitoringUnderstanding of SDLC, ITIL processesExposure to Cloud / Web?based applications (preferred)Job role
Work location
Mumbai
Department
IT & Information Security
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
About company
Name
Quality Kiosk Software Llp
Job posted by Quality Kiosk Software Llp
Apply on company website