Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Retirement Planning Services
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with different teams to gather insights and feedback, contributing to the overall improvement of system reliability and user experience. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Retirement Planning Services. - Strong analytical skills to assess system performance and identify areas for improvement. - Experience in troubleshooting and resolving application issues effectively. - Familiarity with software development life cycle and application support processes. - Ability to communicate technical information clearly to non-technical stakeholders. Additional Information: - The candidate should have minimum 7.5 years of experience in Retirement Planning Services. - This position is based at our Mumbai office. - A 15 years full time education is required.