IT Customer Service Representative

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Customer Service Operations
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and contributing to the overall improvement of service delivery. You will engage in discussions to enhance your knowledge and support your colleagues in resolving complex issues, making a significant impact on the operational success of the organization.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in the documentation of processes and solutions to enhance team knowledge.
- Engage with users to understand their challenges and provide effective solutions.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Good To Have Skills: Experience with Customer Service Operations.
- Familiarity with troubleshooting techniques for desktop environments.
- Understanding of software installation and configuration processes.
- Ability to communicate technical information effectively to non-technical users.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.
- This position is based in Mumbai.
- A 15 years full time education is required.