Application Support Engineer

Key Responsibilities

* The Application Support Team Member is responsible for providing day-to-day support for enterprise applications used across various business functions. This includes troubleshooting user issues, coordinating with technical teams

* First point of contact for functional issues related to business applications.

* Investigate and resolve application-related problems reported by end-users.

* Document and track issues using a ticketing system.

* Liaise with cross-functional teams including IT, business units.

* Escalate complex issues to technical support team as needed

* Good Problem-solving and communication skills

* Ability to work independently and in a team-oriented environment

* Good knowledge on Excel and preparing MIS

* Client coordination and team management as well

Immediate Joiners Preferred