Application Technical Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : End User & Data center IT Asset Mgmt
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will utilize your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of our products and services. Your commitment to quality will be evident as you work diligently to maintain the integrity of our world-class systems, fostering positive relationships with clients and contributing to their overall satisfaction.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Document client interactions and resolutions to improve future support processes.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.
- Good To Have Skills: Experience with IT service management tools.
- Familiarity with asset management processes and best practices.
- Understanding of client relationship management principles.
- Ability to communicate technical information clearly to non-technical users.

Additional Information:
- The candidate should have minimum 0-2 years of experience in End User & Data center IT Asset Mgmt.
- This position is based at our Mumbai office.
- A 15 years full time education is required.