Assistant Manager - Customer Services

Assistant Manager - Customer Services

Strategic Roles & Responsibilities :-

• Key Account Handling: Managing high revenue generating customers and route. Keeping track, escalating, and resolving customer complaints.
• To process customer requests/bookings in a systematic & timely manner.
• Ensure coordination with various teams to get the desired output for customer.
• Maintaining customer specific data for performance review.
• Responsible for identifying process gaps to reduce waste and increase customer delight.
• Maintaining customer specific data for performance review.

Operational Responsibilities :-

• Prepare & share Daily Status Reports to Customers for their movements.
• Responsible for tracking customer booking Vs. execution.
• Also track and close customer complaints and customer satisfaction data.
• Maintain and report on customer specific data.

People Management :-

Internal: Coordination with other team members: terminal, trucking and rail operations, sales, techno commercial, invoicing and finance.

External: Maintain smooth flow of communication with customers’ team members.

• Full time Graduation/MBA degree in any specialization.
• 3-5 Years of experience.

Experience Level

Mid Level