Assistant Manager - Process Training (Travel & Corporate Travel)

Assistant Manager - Process Training (GDS - Amadeus and Sabre, Airline, Corporate Travel, Excellent Communication Skills) - Mumbai - Plant 5 - REF95017T_2026227623

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Training: Training new Hires with Travel experience on the Basics of training, Working in TMC, TMC focused GDS (Global Distribution System) Training, TMC Scenarios, Duty of Care, Customer service, Working with TMC

People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment

Key Accountability:

• Training Performance: End to end responsibility of training deliverables like throughput, certification.
• Detailed daily New Hire training review.
• Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately.
• Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in TMC Academy training plan accordingly.
• Knowledge Management: Ensure Check for understanding.
• Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients.

Knowledge/ Qualification: 

Graduate

Special Role Requirement:

• Excellent written and verbal communications. Fluent in English
• Should be willing to work in non-weekend offs
• Proficiency in MS office
• Travel ready

Work Experience:

Travel Experience: 2 - 3 Years.

Training Experience: Should have sound understanding of the training function and should have spent +2years in training department.

Corporate travel experience, preferred.

Certification/ Domain Certification: Knowledge of at least two GDS’s (Amadeus and Sabre – Preferred).

Qualifications

Any Graduate / Post Graduate / MBA

Additional Information

Shift Timing – Day/ UK shifts (10 AM to 7 PM IST / 12 PM to 9 PM IST / 1 PM to 10 PM IST)

Experience Level

Mid Level