Assistant Manager - Training for Backend and Email Processes

Assistant Manager – Training (Backend & Email)

We're hiring Assistant Manager – Training (Backend & Email)

Location: Mumbai – Chandivali

Role Summary

Responsible for delivering and managing training for Backend and Email processes in a BPO setup. Ensures high accuracy, quality, and TAT adherence. Manages client communication and leads a small team of trainers.

Key Responsibilities

• Conduct NHT, Process Training & Refreshers for backend/email workflows
• Develop SOPs, process guides, and email etiquette material
• Analyze training needs using QA & performance data
• Evaluate trainee performance through tests & nesting reports
• Interact with clients for calibrations, updates & performance reviews
• Lead and mentor trainers; manage training schedules and outputs
• Drive continuous improvement to reduce errors & improve productivity

Skills Required

• Strong backend/email process knowledge
• Excellent written communication
• Good understanding of BPO quality metrics (Accuracy, TAT, Productivity)
• Experience & Qualification
• Graduate (any discipline)
• Minimum 6 years of exp in BPO and1 year as an Assistant Manager experience (mandatory)

If you meet the above qualifications and are looking for an exciting opportunity to make an impact, please send your updated CV.