Business Analyst and System Analyst - Specialty Insurance

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of BA, System Analyst! 

The duties are those of a Policy Administration / Contract configuration specialist for Specialty Insurance who manages the full lifecycle of complex, nonstandard policies within our client’s core insurance management system (IMS). The role ensures accurate processing of submissions, binds, endorsements, renewals, and cancellations for specialty lines such as cyber, professional liability, marine, E&O, D&O, environmental, and other niche products. 
 
Because specialty insurance involves document endorsements, negotiated terms, and nonadmitted regulatory requirements, the position requires strong attention to detail, deep product understanding, and close collaboration with underwriting, compliance, and operations teams. 

Responsibilities 

• Collaborate with business stakeholders to understand and document functional and technical requirements related to P&C insurance operations. 

• Provide post-deployment support and troubleshooting assistance to address any issues or anomalies encountered during system implementation. 

• Define system architecture, data schemas, and integration patterns to ensure seamless communication between various components and external systems. 

• Evaluate third-party software solutions and APIs for potential integration with existing systems, assessing compatibility and suitability for the organization's needs. 

• Create comprehensive documentation, including system architecture diagrams, technical specifications, and user manuals, to facilitate system maintenance and knowledge transfer. 

• Review code to ensure adherence to architectural standards, coding conventions, troubleshoot and security protocols. 

• Participate in testing activities, including unit testing, integration testing, and user acceptance testing, to validate system functionality and performance. 

• Collaborate with development teams to provide technical guidance and support throughout the software development lifecycle. 

• Serve as a primary support contact for IMS-related application issues across multiple business units. 

• Collaborate with business analysts and end-users to understand insurance workflows and translate them into system functionalities. 

• Monitor and troubleshoot IMS applications, ensuring performance, reliability, and data integrity. 

• Analyze and resolve system incidents, perform root cause analysis, and implement preventive measures. 

• Liaise with vendors and IT partners for resolution of issues related to third-party IMS components. 

• Assist in system upgrades, patches, configuration, and deployment of new features. 

• Document system functionalities, technical configurations, workflows, and known issue resolutions. 

• Participate in testing cycles—unit, integration, and user acceptance—to validate system changes. 

• Provide training and guidance to users on system functionality and best practices. 

• Ensure compliance with regulatory and data security requirements for insurance operations. 

• Collaborate with cross-functional teams in an agile environment. 

Qualifications we seek in you! 

Minimum Qualifications 

• BE/ B Tech/ MCA  

Preferred Qualifications/ Skills 

• Awareness of critical concepts in DevOps and Agile principles 

• Troubleshooting Skills  

• Hands-on experience developing applications on Microsoft Azure, including cloud-based architecture and services. 

• Strong domain knowledge of insurance operations (Life, Health, or P&C insurance). 

• Experience working with IMS platforms (e.g., Guidewire, Duck Creek, CSC/Exceed, or other core insurance systems). 

• Familiarity with claims processing, policy lifecycle, endorsements, and renewals. 

• Proficiency in SQL for data queries, reporting, and debugging. 

• Excellent communication skills and stakeholder management. 

• Problem-solving skills and the ability to work effectively in a team. 

• Strong communication and documentation abilities. 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.