Business Manager - Design and Customer Experience

Business Management

Join us for an impactful opportunity to advance your career in business management and drive key initiatives.

As a Business Manager in the Design and Customer Experience team, you optimize business performance by driving strategic initiatives and supporting senior management. You partner across functions to deliver solutions that address evolving market needs and business priorities.

Job responsibilities

• Implements new business strategies and strategic initiatives, aligning department and support groups
• Optimizes business performance by driving key initiatives such as fees, cost base, and capital utilization
• Identifies, escalates, and mitigates business risks including legal, tax, regulatory, and capacity issues
• Analyzes financial performance and expenses, identifies productivity initiatives, and drives implementation
• Partners with business, Operations, and Technology to define future workflows and implement technology projects
• Represents the business in internal and external working groups
• Partners with relevant external service and infrastructure providers

Required qualifications, capabilities, and skills

• Bachelor’s degree in Business, Finance, Economics, or related area
• Previous product knowledge or prior Business Management or COO experience
• Highly motivated self-starter with strong time management and prioritization skills
• Excellent written and oral communication skills
• Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely
• Excellent project management and organizational skills
• Attention to detail with logical thought process

Preferred qualifications, capabilities and skills

• Experience presenting to senior and global business heads
• Ability to forge strong internal relationships across a broad range of functions
• Ability to define and deliver strategic agendas across multiple groups
• Energetic and dynamic style with a high degree of independence

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.