Call Quality Analyst

Job description Monitoring of Team performance, developing training modules and conducting need based training sessions for respective span. Developing and implementing strategies aiming at process improvement Must be graduate (10+2+3) Must have knowledge on call Quality analysis of the call flow Capable enough to drive Operations KPI Should conduct sessions for new updates related to process Complete outflow analysis and identified quality outlier Should have knowledge on 7QC tools Knowledge in MS-Office/excel will be added advantage Should have relevant experience with BPO(recovery/Collections process)

More about this Call Quality Analyst job

Riddhi Siddhi Talent Captive is aggressively hiring for the job profile of Call Quality Analyst for 1 open position at Mumbai in Ghansoli locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 22,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 28-Nov-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!