Cash Application / Collection (O2C) - Sr. Associate (2-4 years experience)- Night Shifts- BCOM/BAF/MCOM- REF61746F- Vikhroli

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Greetings from WNS!!

WNS is hiring for "Order to Cash" in Cash Application & Collection domain at Sr. Associate level.

Eligibility Criteria:

1. Should be okay with NIGHT SHIFTS & rotational shifts
2. Immediate Joiners required
3. BCOM/BAF/MCOM/MBA candidates can apply
4. Relevant experience of 2-4 yrs required with good communication skills

JOB DESCRIPTION:

Cash Application Management (O2C):

• Allocate payments, ensure accurate and timely application of customer payments, and maintain backups.
• Accounts Receivable: Apply daily cash receipts to invoices/customer accounts, research unapplied cash, discrepancies, and adjusting entries.
• Issue Resolution: Address and resolve issues related to unapplied cash and payment discrepancies.
• Month-end Tasks: Support smooth month-end closure during quarterly/half-yearly/year-end.
• SLA Compliance: Complete tasks based on Service Level Agreement (SLA) compliance.
• Team Support: Support Team Leads and Managers for daily/weekly/monthly deliverables.

Collections (O2C) :

• Manage and resolve delinquent customer accounts to meet collection targets.
• Good Communication & Good command over language
• Should have worked with International clients
• Communicate with customers via phone, email, or letter to collect outstanding payments.
• Analyze customer accounts, identify payment trends, and prioritize collection efforts.
• Negotiate payment plans, settlements, or disputes with customers.
• Meet daily/weekly/monthly collection targets and performance metrics.
• Identify and report potential bad debt risks.
• ERP/SAP knowledge & Good Excel Knowledge

Regards,

Qualifications

B.com/M.com/BAF

Experience Level

Mid Level