Role

Transformation Lead

Domain

Customer Experience Management (CEM)

Work Location

Delhi/Mumbai

Experience

14 to 18 Years with at least 8 to 9 years in managing contact centers, customer Life cycle journey; leading transformation solutions across Customer touch points

Qualification

Post-Graduate (Management preferred)

Requirements

Responsibilities

·   Understand client digital transformation needs and consult / provide customized solutions.

·   Create compelling transformation pitches to promote value based selling specific to verticals.

·   Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.

·Show less

Job role

Department

Consulting

Role / Category

Management Consulting

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 14 years

About company

Name

Tata Consultancy Services (Tcs)