Client Operations Associate

Client OPS Associate I

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.

As a Client On-boarding Operations Analyst within the Client On-boarding Operations team, you will partner with business-facing teams to ensure all account opening and KYC maintenance activities are completed accurately and in compliance with regulatory standards. You will validate documentation for new and existing clients, conduct risk assessments, and maintain detailed records to support audit readiness. Your role requires strong collaboration, analytical skills, and a commitment to continuous improvement in client servicing and compliance processes.

 

Job Responsibilities

• Review and validate client KYC documentation for accuracy and completeness.
• Ensure all required documentation is collected and maintained according to regulatory standards.
• Conduct ongoing monitoring of existing client KYC records to ensure compliance.
• Assess client risk profiles and perform enhanced due diligence on high-risk clients.
• Collaborate with Relationship Managers, Compliance teams, and other stakeholders to address KYC-related inquiries.
• Maintain detailed records and prepare reports on KYC activities, highlighting trends and areas for improvement.
• Stay informed about regulatory changes and assist in implementing updates to KYC processes.

 

 Required Qualifications, Skills and Capabilities 

• University graduate with 10+ years of experience in the financial industry, with a background in KYC or client onboarding.
• Excellent oral and written communication skills.
• Strong judgment, decision-making, and attention to detail.
• Ability to multitask, meet deadlines, and thrive in a team environment.

   Preferred Qualifications, Skills and Capabilities 

• Proven experience in business analysis and driving operational change.
• Ability to manage stakeholders across different functional groups and regions.
• Strong organizational and prioritization skills.
• Experience mentoring junior team members and supporting professional development.

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Mid Level