Consulting Technical Manager

Consulting Technical Manager - OFSAA

• Act as the primary escalation point for application incidents, especially Severity 1 issues.
• Analyze and resolve complex production issues by working across L1/L2/L3, development, and QA teams.
• Lead Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Debug and monitor OFSAA batch processes, application logs, and backend services.
• Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
• Design and verify deployment plans, including rollback and recovery strategies.
• Maintain and contribute to documentation for known issues and troubleshooting procedures.
• Support client interactions and audits related to production environment compliance.
• Enhance monitoring/alerting frameworks to improve system observability. 
• Participate in on-call rotations to support 24/7 system availability

Mandatory:

• Bachelor’s degree in Computer Science, IT, or related field.
• Service Delivery Manager role - 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Hands-on experience in OFSAA product development or implementation.
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.