Senior Server Support Engineer

Contractor III

Job Title:

Contractor III

Job Description

The Server Support Engineer is responsible for the build out, support, maintenance, and troubleshooting of our rapidly changing
infrastructure environment.
Will be having good hands on experience on Active directory and Virtualization.
requires a self-starter who understands the dynamics of IT and has an extensive, hands-on background in server support, remote datacentre management and troubleshooting as well as the technical expertise to perform and
contribute to new implementations.
This role will take charge of issues for on-and-off site network users in a Call Centre or Business Centre through LAN, applications and
hardware support and provide solution to issues.
Responsible for moves, additions and changes to software, hardware and network as they relate to office space reorganization, facilities
relocation or facilities start-up.
Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to Operating Systems and
non-OS vendor application requiring the ability to research, analyses and resolve problems effectively to meet established performance
metrics for Windows platform.
Maintain documented (e.g. Back-up, Disaster Recovery) procedures for Windows Infrastructure.
Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously
improve systems.
Must be available and be flexible on work timing for on-call to work with remote engineers when required during non-business hours and on
weekends.
Will be required to work at more than one site as need arises

Key Responsibilities

Architect, deploy, secure, and manage enterprise-scale Active Directory environments (forests, domains, trusts, schema, replication).

Active Directory migrations, consolidations, and upgrades (including cross-forest migrations, domain restructuring, and Azure AD hybrid integration).

Administer and troubleshoot core infrastructure services: DNS, DHCP, WSUS/SCCM/Intune patching, PKI/Certificates, NTP, and file/print services.

Design, implement, and optimize virtualized server environments (VMware vSphere and/or Microsoft Hyper-V).

Manage enterprise storage solutions (SAN/NAS, iSCSI, SMB, RAID configurations) and ensure high availability and performance.

Maintain and renew SSL/TLS certificates, internal PKI hierarchies, and certificate templates.

Perform root cause analysis and resolution of complex infrastructure issues using structured problem-solving methodologies.

Develop and enforce system hardening, patching, backup, and disaster recovery standards.

Collaborate with security, networking, and cloud teams to ensure infrastructure alignment with enterprise standards.

Document architecture, procedures, and runbooks; mentor junior engineers.

Required Skills & Qualifications

10+ years of hands-on experience in enterprise Windows server infrastructure.

Deep, proven expertise in Active Directory:

Forest and domain design

Group Policy (GPO creation, filtering, troubleshooting)

AD replication, FSMO roles, tombstoning, metadata cleanup

Migration tools (e.g., Microsoft ADMT, Quest, custom PowerShell)

Azure AD Connect, hybrid identity, and modern auth integration

Strong experience with:

DNS & DHCP (scoping, reservations, failover, security)

Enterprise patch management (WSUS, SCCM, Intune, third-party tools)

Server virtualization: VMware vSphere (vCenter, ESXi) and/or Microsoft Hyper-V

Storage technologies: RAID levels (0,1,5,6,10), SAN/NAS, multipath I/O, disk management

PKI & Certificates: Enterprise CA, certificate templates, auto-enrollment, renewal processes

Backup & DR strategies: Veeam, Commvault, or native Windows solutions

Advanced PowerShell scripting for automation, reporting, and remediation.

Strong understanding of network fundamentals (TCP/IP, VLANs, firewalls, routing).

Demonstrated ability in complex problem diagnosis and resolution under pressure.

Excellent documentation, communication, and cross-team collaboration skills.

Preferred Qualifications

Microsoft certifications: MCSE (legacy), Microsoft Certified: Windows Server Hybrid Administrator Associate, or Azure Administrator Associate

VMware certifications (e.g., VCP-DCV)

Experience with Azure IaaS, Azure Arc, or AWS EC2/Directory Services

Exposure to ITIL frameworks and change management processes

Familiarity with monitoring tools (e.g., SCOM, Zabbix, PRTG, Datadog)

• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location:

IND Mumbai - Symphony IT Park - GST - 8TH, 9TH, 10TH, 801, 901, 1001

Language Requirements:

Time Type:

Full time

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Experience Level

Senior Level