Customer Service & Sales Executive - E-commerce Makeup

CSP Executive, eCom, Makeup

Job Title: CSP Executive - eCom - Makeup

Work Location: Mumbai HO
Function/BU: eCom – CSP

Description:
- CSP BU Executive will be responsible for implementing eCom plans for the assigned BU.
- This person will wear the execution hat for the CSP team and will hold the end-to-end execution of the decided plans and category/channel JTBDs.
- He/she will be responsible for all holding execution for the BU/brands assigned to them and will be expected to bring channel-specific insights to the table.
- He/she will be expected to have strong stakeholder management skills as the role will involve interacting with diverse stakeholders – SC, finance, DP, Channel SMEs & CSP Geography Teams

Main Responsibilities:
- Responsible for getting the execution right and ensuring implementation is happening OTIF.
- Activation of channel-specific plans to be done by this person.
- Engaging with channel and branch counterparts to ensure smooth operational flow of the business.
- Understand the business performance by triangulating the problem by looking at internal and external data and suggest a plan of action to grow the business.
- Should have strong analytical skills to evaluate business parameters and efficiency parameters.
- Work closely with CSP BU manager to make a rolling 3-month sales plan with an overall growth delivery mindset.

- Should be able to liaise with the account and convert brand JTBDs to channel JTBDs and be able to act on them.

Key Skills Needed:
- Strong analytical skills and strong oral and written communication skills.
- Great people skills and strong stakeholder management skills.
- High bias for action
- Should understand shopper behaviors across channels.
- Understanding of eCom is helpful

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Experience Level

Executive Level