Salesforce Delivery Lead

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Salesforce Service Cloud
Good to have skills : Program Project Management
Minimum 18 year(s) of experience is required
Educational Qualification : 15 years full time education

5-Associate Director
20 + Yrs

Job Title: Associate Director – Salesforce Cloud Transformation
Location: Bengaluru/Pune
Experience Level: 20+ years overall experience, with significant leadership in Salesforce programs

Role Summary
We are seeking an experienced Associate Director – Salesforce Cloud to lead large-scale, complex Salesforce transformations within Talent Transformation, Retail domain. This role requires deep expertise in Salesforce CRM, strong commercial understanding, large team leadership, and hands-on experience with Agile and SAFe methodologies. The ideal candidate will have successfully led cross-functional teams of 50+ members and driven enterprise-grade integrations using MuleSoft.
Key Responsibilities
Leadership & Program Management
Lead and manage large Salesforce transformation programs across Sales, Service, and Commercial CRM platforms.
Provide strategic direction and hands-on leadership to teams of 50+ resources, including architects, developers, QA, and analysts.
Act as a trusted advisor to senior stakeholders, ensuring alignment between business goals and technology delivery.
Own delivery governance, risk management, and escalation across multiple workstreams.
Salesforce Cloud & Architecture
Drive end-to-end Salesforce cloud implementations including Sales Cloud, Service Cloud, and industry-specific CRM solutions.
Ensure scalable, secure, and compliant Salesforce architecture aligned with enterprise standards.
Oversee solution design and ensure best practices across configuration, customization, and deployment.
Integration & MuleSoft
Lead integration strategy and execution using MuleSoft, connecting Salesforce with ERP, data warehouses, marketing platforms, and third-party systems.
Ensure performance, reliability, and data consistency across integrated systems.
Collaborate with enterprise integration and data architecture teams.
Agile & SAFe Delivery
Lead delivery using Agile and SAFe methodologies, including PI planning, sprint execution, and release management.
Coach teams and stakeholders on Agile and SAFe best practices.
Ensure predictable delivery, continuous improvement, and high-quality outcomes.
Retail & Commercial CRM
Apply strong domain knowledge in Retail, Talent Transformation .
Drive CRM solutions supporting commercial operations such as sales force effectiveness, HCP engagement, territory management, and compliance.
Ensure solutions adhere to industry regulations ().
Required Qualifications
Bachelor s or Master s degree in Engineering, Computer Science, or a related field.
Extensive experience in Salesforce CRM with large-scale enterprise implementations.
Proven experience leading teams of 50+ members across global or distributed delivery models.
Strong hands-on experience with MuleSoft integrations.
Solid understanding and practical experience with Agile and SAFe frameworks.
Mandatory Commercial CRM.
Excellent stakeholder management, communication, and leadership skills.
Preferred Qualifications
Salesforce certifications (Sales Cloud, Service Cloud, Architect, or Consultant).
SAFe Agilist or Agile certifications.
MuleSoft certification.
Experience working in global, multi-vendor environments.
Key Competencies
Strategic thinking and execution
Large-scale transformation leadership
Strong commercial and business acumen
Excellent communication and stakeholder management
Ability to operate in fast-paced, complex environments