Product delivery confirmation as & when required, demo, installation, Happy calling. Handling after sales service calls from customers. Making outbound calls & attending queries of walk-in customers. Noting queries for any products & forwarding complaints to respective brands. Follow up and coordination with customers / service centres for closure. Forwarding store defective complaints on weekly / monthly basis to HO. Attending customer queries through calls as well as in person & providing them a solution. Working at branch level & maintaining a strong coordination with Head office