Customer Care Executive

Responsibilities: • Handlecalls onleads generatedfor clear aligner(Smilecorrection/ Smilestraightening) services onour digital platforms. • Describetheservicesand USP ofthesameandtry togenerate maximum conversions. • Regular follow ups with potential clients/ patients. • Overallproblem solvingfor customersandcoordinationasnecessary. • Handle any operations relatedactivities that may berequired. • Tabulate andrecordresponses from all channels onexcels. • Generate relevant reports from the same. • Schedule appointments for patients and coordinate with the required doctor who shall visit the patient • Analyse quality of calls and strive for improvement. Mandatory requirements: Candidates have own Laptop/PC, or Smartphone