I.I.T.Main Gate

Mumbai

Thane

Roles & Responsibilities

· Effectively manage the team in providing resolution to customer complaints.

· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.

· Responsible for independently receiving, documenting, investigating & coordinating responses to complaints.

· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.

· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.

· Focused on enhancing customer experience & reducing repeat complaints.

· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.


Plot No. B-23, Iifl House, Sun Infotech Park, Road No. 16v, Midc, Thane Industrial Area, Wagle Estate, Thane West, Mumbai -400604.
Thane West, Thane

Work location

Customer Support

Department

Customer Support - BPO / Voice / Blended

Role / Category

Full Time

Employment type

Day Shift

Shift

Min. 1 year

Experience

Graduate

Education

Customer service, MS Excel, Insurance/Credit card/Loan Sales, Good Communication Skills

Skills

Good (Intermediate / Advanced) English

English level

Female

Gender

Iifl Finance Limited

Name

Customer service

MS Excel

Insurance/Credit card/Loan Sales

Good Communication Skills

Customer Care Officer

Iifl Finance Limited is aggressively hiring for the job profile of Customer Care Officer at Mumbai in Thane locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Care Officer in Iifl Finance Limited in Mumbai?
 
 Ans. You can expect a minimum salary of 20,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Care Officer in Iifl Finance Limited in Mumbai?
 
 Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-mumbai>jobs in Mumbai</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. What are the timings of the job and how many working days are there? 
 
 Ans. It is a <a href="/jobs/full_time-jobs-in-mumbai">Full Time</a> job having timing from 10 AM - 7 PM and will have 6 working days i.e., Monday - Saturday.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-mumbai"}>work from home jobs in Mumbai</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/9lIO2B3zBUb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 15-Mar-2021.
 
		For more details, download apna app and find <a href="/jobs/full_time-jobs-in-mumbai">Full Time jobs in Mumbai</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

India

Roles & Responsibilities

· Effectively manage the team in providing resolution to customer complaints.

· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.

· Responsible for independently receiving, documenting, investigating & coordinating responses to complaints.

· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.

· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.

· Focused on enhancing customer experience & reducing repeat complaints.

· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.



More about this Customer Care Officer job


Iifl Finance Limited is aggressively hiring for the job profile of Customer Care Officer at Mumbai in Thane locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Care Officer in Iifl Finance Limited in Mumbai?
 
 Ans. You can expect a minimum salary of 20,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Care Officer in Iifl Finance Limited in Mumbai?
 
 Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-mumbai>jobs in Mumbai</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. What are the timings of the job and how many working days are there? 
 
 Ans. It is a <a href="/jobs/full_time-jobs-in-mumbai">Full Time</a> job having timing from 10 AM - 7 PM and will have 6 working days i.e., Monday - Saturday.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-mumbai"}>work from home jobs in Mumbai</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/9lIO2B3zBUb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 15-Mar-2021.
 
For more details, download apna app and find <a href="/jobs/full_time-jobs-in-mumbai">Full Time jobs in Mumbai</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

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