The Biggest Customer Care Officer Job Group in Mumbai

Customer Care Officer

India Infoline Finance Limited
₹20,000 - ₹30,000per month
1 openings
210 people interested in this job
Education
Graduate
English Level
Fluent English
Experience
2 - 5 years
Gender
Female Only
Education
Graduate
English Level
Fluent English
Job Description
Roles & Responsibilities · Effectively manage the team in providing resolution to customer complaints. · Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT. · Responsible for independently receiving, documenting, investigating & coordinating responses to complaints. · Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT. · Coordinating with Legal/Compliance team & facilitate input for case handling wherever required. · Focused on enhancing customer experience & reducing repeat complaints. · Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.
Experience
2 - 5 years
Gender
Female Only
Working days
Monday - Saturday
Timings
10 AM - 7 PM
Address
Plot No. B-23, Iifl House, Sun Infotech Park, Road No. 16v, Midc, Thane Industrial Area, Wagle Estate, Thane West, Mumbai -400604. - 400076
2.7 Mn+
Interviews Arranged
in Last 30 Days
4 Mn+
Professional Conversations
in Last 30 Days

Apna - Job paye 2 Ghante mein

4.3 | 60,00,000+ users

Install