Customer Care Officer
India Infoline Finance Limited
₹20,000 - ₹30,000per month
1 openings
210 people interested in this job
Education
Graduate
English Level
Fluent English
Experience
2 - 5 years
Gender
Female Only
Education
Graduate
English Level
Fluent English
Job Description
Roles & Responsibilities
· Effectively manage the team in providing resolution to customer complaints.
· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.
· Responsible for independently receiving, documenting, investigating & coordinating responses to complaints.
· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.
· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.
· Focused on enhancing customer experience & reducing repeat complaints.
· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.
Experience
2 - 5 years
Gender
Female Only
Working days
Monday - Saturday
Timings
10 AM - 7 PM
Address
Plot No. B-23, Iifl House, Sun Infotech Park, Road No. 16v, Midc, Thane Industrial Area, Wagle Estate, Thane West, Mumbai -400604. - 400076