Customer Contact Communications Analyst - Voice

Customer Contact Comms Analyst-Voice

Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Role Description A small, agile team is required to manage customer-impacting issues, providing support through issue tracking, administrative oversight, and customer communications. This team will serve as the primary coordinators of remediation efforts, ensuring timely resolution and effective collaboration across internal departments to minimise customer disruption and maintain service quality. Role overview CL11 Customer Issue (CPF) Support role coordinating resolution of complex, customer-impacting issues.
What are we looking for? skills and competencies • Organisational skills• Stakeholder coordination• Problem-solving ability Experience and qualifications • Experience in issue management or customer operations
Roles and Responsibilities: Key responsibilities • Track high-impact issues• Coordinate remediation efforts• Liaise across departments• Ensure timely resolution