I.I.T.Main Gate

Mumbai

Navi Mumbai

Ghansoli

Visa Verification is a customer service wherein the Visa agents are responsible to handle the Inbound and Outbound calls of the customers. Solve their doubts and provide solution to their queries. This is a blended process. Visa agent has to respond to customer queries via email & telephone and ensure customer satisfaction.

Job Description:
A. Roles & Responsibilities
 Executives are responsible for following these procedures:
• Handle Inbound and Outbound calls.
• Handle Email and Chat transactions.
• Schedule appointment of Applicants for Documentation and biometrics.
• Check the status of the applied VISA.
• Handle the queries and complaints regarding VISA.
• Collection and dispatch status of Passports.\

B. Other Activities –
• Provide quick and effective resolution to customer's query.
• Display empathy and concern towards applicants
• Create WOW experience.

 Eligibility: 
• Good Communication and Writing skills.
• Multitasking ability.
  1 year of social media Experience with excellent communication skills.
   Example: Facebook, Twitter, Instagram. 

Shift Timing: Rotational (5 days working) (2 rotational week off)

Rounds of Interview
1. HR
2. ORM Assessment
3. Operations
4. Clients
5. Typing (30WPM, Accuracy 90)

Hexaware BPS, 1st Floor, Building no. 3, Sector 2, Near Indrayani Cafe, Opposite to Ramada Hotel, Millenium Business Park, Mahape, Ghansoli.
Ghansoli, Navi Mumbai

Work location

Customer Support

Department

Customer Support - BPO / Voice / Blended

Role / Category

Full Time

Employment type

Night Shift

Shift

Any experience

Experience

12th Pass

Education

Good Communication Skills, Convincing skills, Interpersonal Skills, Verbal communication

Skills

Good (Intermediate / Advanced) English

English level

Any gender

Gender

Hexaware Technologies Ltd

Name

Bldg. No. 152, Millennium Business Park, A Block, T.T.C. Industrial Area, Sector - 3, Mahape, Navi Mumbai, Maharashtra 400710, India
Ghansoli, Navi Mumbai

Address

HR responded to 82% candidates in last 15 days

Good Communication Skills

Convincing skills

Interpersonal Skills

Verbal communication

Customer Service Executive

Hexaware Technologies Ltd is aggressively hiring for the job profile of Customer Service Executive at Mumbai in Ghansoli locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Service Executive in Hexaware Technologies Ltd in Mumbai?
 
 Ans. You can expect a minimum salary of 20,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Service Executive in Hexaware Technologies Ltd in Mumbai?
 
 Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-mumbai>jobs in Mumbai</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-mumbai"}>work from home jobs in Mumbai</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/FH0HJYLilTb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 19-Apr-2023.
 
		For more details, download apna app and find <a href="/jobs/night_shift-jobs-in-mumbai">Night Shift jobs in Mumbai</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

India

Visa Verification is a customer service wherein the Visa agents are responsible to handle the Inbound and Outbound calls of the customers. Solve their doubts and provide solution to their queries. This is a blended process. Visa agent has to respond to customer queries via email & telephone and ensure customer satisfaction.

Job Description:
A. Roles & Responsibilities
 Executives are responsible for following these procedures:
• Handle Inbound and Outbound calls.
• Handle Email and Chat transactions.
• Schedule appointment of Applicants for Documentation and biometrics.
• Check the status of the applied VISA.
• Handle the queries and complaints regarding VISA.
• Collection and dispatch status of Passports.\

B. Other Activities –
• Provide quick and effective resolution to customer's query.
• Display empathy and concern towards applicants
• Create WOW experience.

 Eligibility: 
• Good Communication and Writing skills.
• Multitasking ability.
 1 year of social media Experience with excellent communication skills.
 Example: Facebook, Twitter, Instagram. 

Shift Timing: Rotational (5 days working) (2 rotational week off)

Rounds of Interview
1. HR
2. ORM Assessment
3. Operations
4. Clients
5. Typing (30WPM, Accuracy 90)


More about this Customer Service Executive job


Hexaware Technologies Ltd is aggressively hiring for the job profile of Customer Service Executive at Mumbai in Ghansoli locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Service Executive in Hexaware Technologies Ltd in Mumbai?
 
 Ans. You can expect a minimum salary of 20,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Service Executive in Hexaware Technologies Ltd in Mumbai?
 
 Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-mumbai>jobs in Mumbai</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-mumbai"}>work from home jobs in Mumbai</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/FH0HJYLilTb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 19-Apr-2023.
 
For more details, download apna app and find <a href="/jobs/night_shift-jobs-in-mumbai">Night Shift jobs in Mumbai</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

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